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How long will my order take to process?
Processing time for preorders 3-4 weeks.
Any ready to ship pieces ship within 1 week.
Because preorders are made to order, processing time can sometimes take slightly longer than expected, so we advise against ordering from us last minute for specific events to avoid potential disappointment.
Please wait the designated time period before contacting about the status of your order*
How long is Shipping?
Domestic shipping (UK)
Royal Mail - Tracked 24 with Signature - £4.50
Normally arrives next business day, tracked & requires a signature.
Europe
Royal Mail International Tracked and Signed - £10.00
Europe delivery aim: 3-5 working days
Due to brexit laws any European orders may be subject to customs charges! Keep this in mind when ordering**
USA+Worldwide
Royal Mail International Tracked and Signed - £18.00
Worldwide delivery aim: 5-7 working days
Returns
All sales are final, we offer an exchange policy.
You have 24 hours to cancel your order after it has been placed. Please contact info@akinolondon.co.uk to process this.
We only offer returns if a product is faulty. If there is an issue with sizing you can exchange it for a larger or smaller size.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at info@akinolondon.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.
Shipping costs are non refundable.
You can contact us for any return questions at info@akinolondon.co.uk.
On the rare occasion that you miss your parcel & don't arrange redelivery with the courier, the parcel will be returned to sender. If your parcel is returned to sender, you can either arrange redelivery with us, which you will have to repay the shipping fee, or you can receive store credit in the value of the item. If this has happened to you contact us at info@akinolondon.co.uk
Exchanges
We accept exchanges on any garment that is unworn within 7 days of you receiving the item.
Just send us an email at info@akinolondon.co.uk
In your email please specify:
Full Name
Order Number
Reason for Exchange & Desired size
Shipping costs are not covered by Akino. We recommend using a tracked or signed for shipping service to prevent any issues with lost parcels etc. We cannot offer exchanges for any lost packages.
If your size is unavailable, we offer store credit in the full refund amount of the item that will be available to use indefinitely.
You can contact us here info@akinolondon.co.uk.
Lost Parcels
Once your package has been shipped out, we have no control over the shipment of your package, be sure to contact royal mail to find out the location of your package.
On the rare occasion that your package is lost in transit, contact info@akinolondon.co.uk.
Unclaimed Parcels
If your package is returned to us, you will have 2 options, store credit in the value of the item(s) or repay the shipping fee & we will ship it back out to you.
Packages typically get returned if there's an issue with the address, or if the delivery was missed & not rescheduled. To avoid this we recommend you to double check you address after placing you order & keep an eye on your tracking after dispatch.
If you are from Europe your package may be subject to a customs duty fee, If you decide not to pay this your package will be returned to us.
FAQS
How do I order?
We do monthly drops - you will never need a password to access the website at the drop time. The site goes live for 72hrs (3 days)
Sign up to our mailing list to get an email notification when we drop!
Who are we?
We are a slow fashion brand, merging key influence from retro-modernist design with an early 2000s aura. Akino is an evolving capsule of statement day to night pieces for our city girl.
All of our clothing is made ethically in London & Portugal
Zuri faqs?
As an exclusive brand, none of our zuri colourways are permanent! We drop new colourways seasonally, & some colours are limited to a few runs. This just makes the Zuri that much more special when you get it!
Our Zuri top is made from our recycled polyester fabric, derived from plastic waste collected from seas and landfills.
Zuri is made in London.