Exchange Policy

Returns

All sales are final, we offer an exchange policy.

You have 24 hours to cancel your order after it has been placed. Please contact info@akinolondon.co.uk to process this.

We only offer returns if a product is faulty. If there is an issue with sizing you can exchange it for a larger or smaller size.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact us at info@akinolondon.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

Shipping costs are non refundable.

You can contact us for any return questions at info@akinolondon.co.uk.

Exchanges 

We accept exchanges on any garment that is unworn within 7 days of you receiving the item.

Just send us an email at info@akinolondon.co.uk

In your email please specify:

Full Name

Order Number

Reason for Exchange & Desired size

Shipping costs are not covered by Akino. We recommend using a tracked or signed for shipping service to prevent any issues with lost parcels etc. We cannot offer exchanges for any lost packages.

If your size is unavailable, we offer store credit in the full refund amount of the item that will be available to use indefinitely.

You can contact us here info@akinolondon.co.uk.

Lost Parcels

Once your package has been shipped out, we have no control over the shipment of your package, be sure to contact royal mail to find out the location of your package.

On the rare occasion that your package is lost in transit, contact info@akinolondon.co.uk

Unclaimed Parcels

If your package is returned to us, you will have 2 options, store credit in the value of the item(s) or repay the shipping fee & we will ship it back out to you. 

Packages typically get returned if there's an issue with the address, or if the delivery was missed & not rescheduled. To avoid this we recommend you to double check you address after placing you order & keep an eye on your tracking after dispatch. 

If you are from Europe your package may be subject to a customs duty fee, If you decide not to pay this your package will be returned to us.