RETURNS
RETURNS & EXCHANGES
You have 14 days from delivery to request an exchange, store credit or return, followed by a further 14 days to send your parcel back to us.
All items must be unworn and returned in their original condition, with original tags & dustbag if it is the only item ordered. Items with damage, stains, makeup marks or other signs of wear will not be accepted.
Please ensure your order number is clearly included inside your return parcel so we can identify and process your return.
HOW TO REQUEST A RETURN
Email info@akinolondon.co.uk with the following details:
- Order number
- Full name
- Item and size
- Preferred resolution: Exchange, refund or store credit
When first trying on garments, we advise you to avoid makeup, oils and creams that could stain the garment.
REFUNDS & EXCHAGES
Customers are responsible for the cost of returning or exchanging items. Akino does not cover return shipping fees.
Original shipping fees & parcel insurance are non-refundable. Only the full price of the item will be refunded.
Should you opt for store credit the item & shipping fee will both be credited to you for a future purchase.
Once your return has arrived and been inspected, we will process your selected return option.
Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed. Once a refund has been issued it can take 10 working days for the funds to hit your bank account, although it is often quicker than this.
LOST OR MISSING PARCELS
If you believe your parcel may be lost and your tracking information has not updated for more than 7 days, please email info@akinolondon.co.uk.
If your tracking states that your parcel has been delivered but you have not received it, please contact us at info@akinolondon.co.uk.
If you purchased Route protection and are experiencing a shipping issue, such as lost, stolen or damaged parcels, you can also submit a claim directly through Route's claims portal.
FAULTY ITEMS
If you think your item has arrived faulty or damaged, please email info@akinolondon.co.uk with your order number and photos of the issue.
Once authorised, you then have 14 days to return the product to us for a replacement item or you can choose to receive a refund or store credit instead. A free prepaid return label will be provided.
Akino does not accept returns on items damaged by general wear and tear/ misuse. Akino reserves the right to determine a genuine fault in the clothing. If Akino deems there to be no manufacturing fault, we will send the original item back to you.
CONTACT US
For questions regarding shipping, returns, exchanges or missing parcels, please contact:
Email: info@akinolondon.co.uk