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SHIPPING
Unless otherwise stated, all orders are dispatched within 1–3 working days.
DOMESTIC
Working days are Monday - Friday excluding bank holidays.
All UK orders are shipped via Royal Mail, with the following delivery options available at checkout.
All orders include tracking, so you can follow your parcel's journey to your door.
Please note that delivery times are estimates and are not guaranteed.
INTERNATIONAL
All international orders are shipped via FedEx International Connect (Tracked).
Estimated delivery times:
Delivery times are estimates and may vary depending on destination, customs clearance and local delivery conditions. Tracking information will be provided once your order has been dispatched.
EU CUSTOMS
Customs/duty fees are calculated at checkout & delivered on a DDP service so there will not be any additional fees to pay on the parcels arrival.
US TARRIFS
There are no additional tariff fees payable on US orders.
PREORDERS
Preorder Items
If you purchase a preorder item, your order will be dispatched on the designated dispatch date stated in the product title.
If your order contains both ready-to-ship and preorder items, the entire order will be dispatched together once the preorder item becomes available.
Preorder Delays
While we work to meet all advertised dispatch dates, unexpected delays can occur. If your preorder is delayed, we will notify you before the dispatch date of the delay and provide an updated dispatch date as soon as this information becomes available.
Order Status Enquiries
Please allow the stated processing time or designated preorder dispatch period to pass before contacting us about the status of your order. We appreciate your patience while we prepare your order.
RETURNS & EXCHANGES
You have 14 days from delivery to request an exchange, store credit or return, followed by a further 14 days to send your parcel back to us.
All items must be unworn and returned in their original condition, with original tags & dustbag if it is the only item ordered. Items with damage, stains, makeup marks or other signs of wear will not be accepted.
Please ensure your order number is clearly included inside your return parcel so we can identify and process your return.
HOW TO REQUEST A RETURN
Email info@akinolondon.co.uk with the following details:
- Order number
- Full name
- Item and size
- Preferred resolution: Exchange, refund or store credit
When first trying on garments, we advise you to avoid makeup, oils and creams that could stain the garment.
REFUNDS & EXCHAGES
Customers are responsible for the cost of returning or exchanging items. Akino does not cover return shipping fees.
Original shipping fees & parcel insurance are non-refundable. Only the full price of the item will be refunded.
Should you opt for store credit the item & shipping fee will both be credited to you for a future purchase.
Once your return has arrived and been inspected, we will process your selected return option.
Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed. Once a refund has been issued it can take 10 working days for the funds to hit your bank account, although it is often quicker than this.
LOST OR MISSING PARCELS
If you believe your parcel may be lost and your tracking information has not updated for more than 7 days, please email info@akinolondon.co.uk.
If your tracking states that your parcel has been delivered but you have not received it, please contact us at info@akinolondon.co.uk.
If you purchased Route protection and are experiencing a shipping issue, such as lost, stolen or damaged parcels, you can also submit a claim directly through Route's claims portal.
FAULTY ITEMS
If you think your item has arrived faulty or damaged, please email info@akinolondon.co.uk with your order number and photos of the issue.
Once authorised, you then have 14 days to return the product to us for a replacement item or you can choose to receive a refund or store credit instead. A free prepaid return label will be provided.
Akino does not accept returns on items damaged by general wear and tear/ misuse. Akino reserves the right to determine a genuine fault in the clothing. If Akino deems there to be no manufacturing fault, we will send the original item back to you.
CONTACT US
For questions regarding shipping, returns, exchanges or missing parcels, please contact:
Email: info@akinolondon.co.uk
AKINO®
Akino is a London-designed womenswear label rooted in Retromodernism; the art of merging the old with the new. An evolving capsule of considered pieces, each designed with intention and a distinctly contemporary perspective.
Inspired by the city across decades, Akino captures the atmosphere of metropolitan life. Soft jazz, dry martinis and the energy of city evenings shape the soul of the brand.
From past eras to present streets, Akino reimagines the familiar through a modern lens, creating a retromodern aesthetic that honours heritage while embracing innovation.
All of our pieces are made in London & Portugal
DROPS
Akino was born from the desire to wear something not everyone can have. Alongside our core collection, we release monthly drops of seasonal, limited-run pieces; the pieces you see and think, I need that.
Each drop exists for just 3–4 days. Colourways and styles are released in limited quantities, with no guarantee of a restock. Once a piece leaves the collection, it may never return.
Because some things aren't meant to last forever.
Sign up to our mailing list to know when the next drop lands.